Updated: Dec 10, 2021
Cloud software issues has a few different causes, including:
Add-ons becoming outdated for the current environment - old versions may not be supported
Human input error - processes may be executed incorrectly leading to data issues
System neglect - while enabling some automation, a system cannot complete all tasks on its own
Lack of training - a new employee or new company owner may not be fully trained in how to operate and troubleshoot the integrated cloud system.
Here are some tips that you may follow, as part of any cloud system check list:
1. Managing Data If you notice something that doesn't quite look right, add it to the list for investigation.
2. Tracking previous issues Ensure that data issues are repaired across all integrated systems so your data is consistent.
3. Inspect the system setup Check for system configuration that may have been left out, set up incorrectly or accidentally removed, and check that cloud integrations are set up correctly for your business logic.
4. Remove add-ons and applications that aren't required There were cases where inventory quantities are not being synchronised between two systems, because a third-party application has taken over inventory management. Clean up your add-ons and ensure the right ones are installed.
5. Navigate through the depths By working through the findings of a cloud system health check, you'll be able to understand how and why particular issues occurred, and will know how to minimise cloud integration issues in the future.